BPO Associates/Entry Level Certifications

The most prominent facet of BCI’s certifications are not restricted to their relevance in the BPO sectors alone, but all service functions and roles across industries, including Customer Interaction, Backoffice Services, Accounting Services and Technical Support.

BPO Specialist / Agents Level Certifications

The BCI certifications, available globally for BPO workforce/agents/senior agents — are truly efficient and comprehensive international qualifications which offer excellent opportunities for young individual professionals — not only in the BPO sphere, but also in the industries like travel, banking, hospitality, retailing, and telecom.

Team Leaders

The efficiency and competitiveness of BPO organizations or BPO-like organizations are increasingly becoming dependent on the quality of supervisory and managerial leadership. CBTS™ — the BCI certification for team leaders is the world’s most advanced and established credential demonstrating highest-caliber supervisory competence for BPO- or process-based set-ups. Special, Impact Sourcing variant of CBTS™ is also available now.

Master Trainers

The CBMT™ is the world’s most premier and ONLY qualification for specialist in training and education for the BPO space. CBMT™ certified trainers demonstrate highest-quality skills of training and developing human resources for organizations where skilled teams handle documentation, data, information, interact with customers and deliver other backoffice services through well-defined processes.

Operations Managers

An unmatched global qualification in Operations Management, CBOM™ is most suited to individuals vying for managerial positions in BPO and ICT industry.

Operations Leaders

Designed for functional heads working with BPO organizations or similar work spaces where trained teams manage data, information, documentation, communicate with customers and deliver other back office services through well-structured processes, CBOL™ is the foremost accreditation for accomplished professionals who desire to lead operations and delivery management in large organizations.

BPO Business Leader Certification

Time to showcase your achievements globally.

The CBBL™ is the world’s most powerful credential for heads, CEOs, board members or top management executives of BPO companies.