BSDQ™ Variants

BSDQ-09™-Impact

BSDQ-09-IS™ is a specialized service delivery credentialing program for smaller, more specialized BPOs who are a part of the unique Impact Sourcing movement worldwide. These BPO companies employ trained workforce from the economically or socially underprivileged segments of the society and they deliver small volume services to a limited number of clients in a particular geography. According to the latest BCI study, at least till late 2012, nearly 200 BPO units were a part of the growing Impact Sourcing Network having capacities between 25 to 100 agents.

A wide variety of backoffice, data-based and customer-interaction related business processes are being handled by Impact Sourcing outfits and their numbers are only going to increase with the rise of BPO entrepreneurship across Asia, South America, and Africa. Needless to say, this category of BPOs needs to implement worldclass service delivery standards most, to embolden larger companies to outsource to such units. They handle critical business and often, extremely sensitive processes and activities for their clients and therefore, there’s little scope for quality errors or inconsistencies.

BSDQ-14™

Mid-sized customer-service groups within organizations or BPO service organizations with relatively smaller service-market configurations face unique Quality Management challenges in their service deliveries. Often, they can neither justify sinking investments in elaborate and expensive Service Management systems nor deploy large service quality teams with more expensive Service Management professionals thanks to their limited organic size and geographic footprints.

Such organizations need cost-effective solutions that help them bond to a set of global Service Management standards, which their limited operations can conveniently understand, interpret, adopt, and leverage. BSDQ-14™ has been developed exactly for such outfits. BSDQ-14™ Certified service-delivery groups and BPM/ BPO companies would have successfully installed and internalized fourteen strategically identified Service Delivery Quality drivers (SDQ drivers) as enunciated in BSDQ™ STANDARDS Release 4.6.

BSDQ-14™ Certification offers a number of business and efficiency benefits to credentialed organizations including increased competitiveness; enhanced client confidence; greater organization marketability to prospective clients; and vastly improved service-delivery efficiency and quality.

BSDQ-22™

BSDQ-22™ is by far, the world’s most complex and advanced Service Delivery Quality Standard for captive Service Delivery departments of organizations or for large BPO/ BPM companies. Based on the BCI Service Delivery Maturity Standards, BSDQ-22™ is awarded by the BCI Enterprise Certification Council (BECC) to organizations that have successfully implemented all 22 of the Service Delivery Quality drivers (SDQ drivers) enunciated in BSDQ™ STANDARDS Release 4.6 and are proven compliant during the BSDQ™ Final Audit. As such, BSDQ-22™ offers a number of business and efficiency benefits to certified organizations. Some important ones are: