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Professional Certifications
For Starters and Entrants

For Starters and Entrants

Certified F&A Process Associate (CFPA^™)

Certified Backoffice Services Associate (CBSA^™)

Certified Technical Support Associate (CTSA^™)

Certified Customer Interaction Professional (CCIP^™)

For Senior Agents

For Senior Agents

Certified F&A Process Specialist (CFPS^™)

Certified Backoffice Services Specialist (CBSS^™)

Certified Technical Support Specialist (CTSS^™)

Certified Customer Interaction Specialist (CCIS^™)

For Team Leaders

For Team Leaders

Certified BPO Team-Lead Specialist (CBTS™)

For Master Trainers

For Master Trainers

Certified BPO Master Trainer (CBMT™)

For Operations Managers

For Operations Managers

Certified BPO Operations Manager (CBOM™)

For Operations Leaders

For Operations Leaders

Certified BPO Operations Leader (CBOL™)

For Business Heads

For Business Heads

Certified BPO Business Leader (CBBL™)
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For Starters and Entrants
Certified F&A Process Associate (CFPA^™)
Certified Backoffice Services Associate (CBSA^™)
Certified Technical Support Associate (CTSA^™)
Certified Customer Interaction Professional (CCIP^™)
For Senior Agents
Certified F&A Process Specialist (CFPS^™)
Certified Backoffice Services Specialist (CBSS^™)
Certified Technical Support Specialist (CTSS^™)
Certified Customer Interaction Specialist (CCIS^™)
For Team Leaders
Certified BPO Team-Lead
For Master Trainers
Certified BPO Master Trainer (CBMT™)
For Operations Managers
Certified BPO Operations Manager (CBOM™)
For Operations Leaders
Certified BPO Operations Leader (CBOL™)
For Business Heads
Certified BPO Business Leader (CBBL™)
Enterprise Certifications
Service Delivery Maturity Standards (SDMS)
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Professional Certifications
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BPO Professional Certifications
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Certified Workforce
Professional Standards

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Partner Program
Overview with Global Footprint
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About BCI
Our History
Belief & Values
Our Offerings
BCI Governance
BCI Standards
Global Network

Useful Links
Become a BCI Training Provider
Establish an ICOS^™ in your University
Register for a BCI Certification Program
Get Your Workforce BCI Certified
Acquire a BSDQ^™ certification

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Disclaimers & Safe Harbor Declarations:

If you believe that following international standards and attaining certifications positively impacts the business of your BPO organization and your own professional growth in the industry, please do share your thoughts and experiences and tell us how can BCI possibly be of further assistance. You may write to us at how@bci.org.

The BCI green-blue “O” logo; the ICOS™ brand and logo; the names, designations and logos associated with all BCI certifications for professionals; the names, credentials and logos associated with all BCI certifications for enterprises, and the names, acronyms and logos of all BCI standards and frameworks including, BCI-SDM™ Standards, BSDQ™ and PRIDE are brand-properties of the BPO Certification Institute, Inc., and their use is governed by the BCI Brand Use guidelines. No person, entity or organization can use the BCI brand-properties without prior written permissions. All other logos appearing in this website are properties of their respective owners, and have been reproduced from information available in the public domain.

BPO Certification Institute (BCI) is an independent, 3rd party, credentialing and certification organization specializing in Business process management and outsourcing, and has no interests in the development, marketing or promotion of its own, or any other party’s BPO services, technologies, applications or tools. BCI validates capabilities and potential of individuals for excelling in Business process management and outsourcing, and provides standards to organizations for systematizing Business process management and outsourcing at the enterprise level. BCI is credited for curating the world’s very first, and the most rigorous sets of universal standards and knowledge-frameworks in Business process management and outsourcing, backed by the most powerful exercise ever to aggregate, test, validate, refine, classify, optimize, standardize, and model the generics of professional knowledge prerequisites for Business process management and outsourcing professionals and leaders. BCI has no role to play in the delivery of any of the offline/ on-campus or online training programs offered by its partners. BCI and its collaborating institutions reserve the rights of admission or acceptance of applicants into certification and executive education programs offered by them. BCI & BCI partner organizations do not discriminate against any person on the basis of race, color, sex or sexual orientation, gender identity, religion, age, national or ethnic origin, political beliefs, veteran status, or disability in admission to, access to, treatment in, or employment in their programs and activities.

All BCI business, knowledge, operations and backend processes related to the management of customer relationships, customer-support, credentialing logistics, partner-network, and invoicing are exclusively handled by the globally distributed offices of CredForce, the worldwide credentialing services leader. CredForce has no role to play in certification award decisions of the BPO Certification Institute (BCI). Individuals or organizations deciding to deal with or do business with BCI are assumed to have read and agreed to these facts pertaining to BCI services, practices and policies. All queries may be directed to info@BCI.org.

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