The BSDQ™ and BTMQ™ series of BCI certifications to facilitate BCI service providers are the foremost credentials covering the whole gamut of BPO service domains. These certifications have emerged as the evidences of state-of-the-art systems and processes of talent management and service delivery in the BPO organizations. They are now in high demand in most BPO hot spots globally- thanks to their inclination, completeness and rigor towards only BPO, provided by the first global standards on BPO Service Delivery and Talent Management Quality- the SDMS and the TMMS. BPO organizations in different domains and sizes- including Fortune entries -are in various stages of BSDQ™ and BTMQ™ audits and implementation.
The BCI is in the process of broadening its network of Audit and Consulting Partners- who can look after the entire value chain to operationalize the BSDQ™ and BTMQ™ series of certifications. In essence, these partners are responsible for the marketing, advocacy and sales of these products. However, their core responsibilities revolve around performing audits, systems and processes aligned to BCI service delivery and talent management standards in client organizations in order to help them completing their compliance for attaining a BSDQ™ or a BTMQ™ certification.
The BCI Partner Program was independently managed by BCI Global, a specialist associate of BCI until 2003 when BCI became a proud member of the CredFore Group. Since then, the CredForce group handles all activities associated with partner appointment, interface, service, audits, etc. The Partner Management group of the globally distributed expert shared services network of the CredForce, for instance, manages the appointments of partners; and the Service Delivery and Talent Systems Audit Groups (SSAG and TSAG) in the credentialing shared services group at CredForce coordinates with Audit and Consulting Partners to conduct and facilitate audit and change interventions at client sites.
BCI welcomes organizations offering management or process consulting services or those implementing quality systems in ICT, BPO, or ITES organizations to apply for becoming a BCI Audit & Consulting Partner for BSDQ™ and BTMQ™.
